Returns

A clear next step.

Return eligibility, time limits and delivery arrangements depend on the seller’s terms supplied at purchase and any rights that apply to your order.

Before placing an order

Confirm the item, size, condition requirements, return process and any applicable charges with the seller. This guide has not been supplied with verified seller-specific return terms.

If something is wrong

Keep your order confirmation and contact the seller through the original purchase channel. Describe the issue clearly and, where useful, provide photographs of the item and packaging.

Before sending an item back

Ask for the correct return instructions and address. Keep proof of dispatch. Do not send an item to an address that has not been confirmed by the seller.

Refund updates

Ask the seller or payment platform about the status of an approved refund. This guide does not promise a processing period or override the rights applicable to your purchase.